Learn why so many healthcare professionals prefer MedGarde...
The Executive Staff
“Our organization has increasing demands and fewer internal resources. Without rapid document turnaround, our company can’t be reimbursed for services rendered. Having to invest in dictation/transcription technology isn’t the best use of our budget. Since MedGarde provides the technology, and because they maintain and upgrade it, we save thousands annually. Additionally, MedGarde helps to ease our concerns by returning our reports next day or sooner. What’s more, not having to support an in-house staff of transcriptionists has allowed us to save considerably on employment taxes, health benefits and square footage that we now use for other business objectives. We only pay for exactly what we need and the billing is completely transparent. Finally our transcription costs are under control with MedGarde.”
The Medical Records Manager
“Finding and retaining qualified transcriptionists has been an ongoing struggle for us for years. Before outsourcing to MedGarde, our turnaround time was about 4 days. Quality also tended to suffer due to our high turnover. Thankfully, MedGarde absorbed our two long-term transcriptionists and immediately made it possible for us to eliminate future transcription training/HR issues. MedGarde rapidly improved our turnaround time from 4 days to 24 hours and our doctors are very pleased with the improved quality. What’s more, MedGarde has even created templates for our doctors which have vastly improved our charting. Likewise, any changes to reports are easily made with their online editing system. Most importantly, even though our work is transcribed off-site now, I still have control over the entire process. I can monitor everything online and search for documents on-the-fly at my computer. The billing is easily audited and everything is kept HIPAA secure. MedGarde has really helped us to stay better organized and made all our jobs a lot less stressful.”
The Doctor
“When I learned that we were changing transcription services, I was immediately skeptical. I’m busy and don’t have a lot of time or patience for training on a new system. To my surprise, MedGarde made the transition rather seamless. I was able to continue dictating by phone while some of my colleagues gained the ability to dictate by hand held recorders. Also, having access to my records online has been an improvement over our previous service. I’m no longer dependent on the medical record staff for my files. Using MedGarde’s online document retrieval system has been quite easy. I get alerted anytime there is an issue with a report and this saves me a lot of time.”
The Support Staff
“Before we used MedGarde, I had a lot of extra work with printing reports, correcting reports, faxing reports, e-mailing reports, searching for files, etc. It really took up a lot of my day. Now that we use MedGarde, reports automatically print at my printer at scheduled times. Also, because our files are available online now, I can fax them directly from my computer without having to print them first. My doctors also automatically get their reports for approval before they come to me, so I only have to work with the final versions. Also, whenever I need another copy of a file, I can locate it quickly online. I don’t have to look in the chart or wait for anyone to send it to me.”
The IT Staff
“MedGarde’s systems have interfaced well with our organization. Their technology has allowed us to focus our efforts on non-transcription issues. Prior to using MedGarde, we had deployed a new EMR system and were maintaining a much older dictation system and a home-grown transcription platform. All three of our systems worked independently and were a challenge to maintain. In order to have each system communicate properly, we had to maintain very complex interfaces. Moreover, our dictation system was particularly problematic since it wasn’t accessible online and our transcription platform wasn’t HIPAA ready. MedGarde’s system uptime has been fantastic and when our employees require support, MedGarde has been superb in working directly with them. We’ve found their technology to be very flexible and reliable and it’s allowed us several new dictation input/document output options. They also fully meet our company’s redundancy and backup requirements. At the end of the day, the best advantage of working with MedGarde is not having to regularly install/upgrade new software and hardware.”
